Common issues on Android

Learn how to effectively tackle Meshnet-related problems on Android.

Introduction

This page is designed to provide troubleshooting advice for Meshnet issues encountered on Android devices.

Possible issues and solutions

This section is populated with specific problems that may occur when using Meshnet on Android devices. Each issue contains a description and possible solutions or suggestions to remedy the situation.

The Meshnet tab is missing on the app

In most cases, the missing Meshnet tab is caused by an out-of-date app version. This can occur when the app is installed from an older APK file or not updated via an app store, such as Google Play or Samsung Galaxy store. Other times, the problem may be caused by an internal app fault. However, the troubleshooting approach should be the same in both cases.

Solution

Reinstalling the NordVPN app ensures that the malfunctioning version is removed and the latest version with complete functionality is installed. Take the following steps to reinstall NordVPN:

1. On your device, open Settings.

2. Navigate to Apps and select NordVPN.

3. Tap Uninstall to remove NordVPN from your device.

   

4. Download and install the NordVPN Android app.

5. Launch NordVPN and log in to your account.

You should now see the Meshnet tab located at the bottom of the screen.

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Cannot access the host device's LAN while routing traffic

The Local network discovery setting on the Android NordVPN app affects local network access when routing traffic. While this option is enabled and traffic routing is active, the Android device can only access devices on its LAN, and any attempts to connect to devices on the host's network will fail. To gain access to the remote devices, you should disable the Local network discovery setting.

Solution

Take the following steps on your Android device to disable the Local network discovery option:

1. Open NordVPN.

2. In the lower-right corner, tap Profile , and then select Settings .
3. Under VPN and security, tap Local network discovery.

4. Turn off the Local network discovery toggle.

   

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Contact support

If you encounter a problem that is not described on this page or you cannot resolve a problem using the provided guidelines, feel free to contact the NordVPN support staff at support.nordvpn.com.

It would be highly beneficial if you could provide the following information when reaching out:

Version of Android:
NordVPN app version:

Exact issue you are experiencing: 
Any error messages you are seeing:

Steps to reproduce the issue: 

Example report

Version of Android: Android 14
NordVPN app version: 6.35.1

Exact issue you are experiencing: Meshnet does not turn on
Any error messages you are seeing: No

Steps to reproduce the issue:
1. Open NordVPN.
2. Go to the Meshnet tab.
3. Tap the Meshnet toggle.
4. Toggle spins and returns to the off position.

Tip

You can find your current NordVPN app version by navigating to Profile > Settings.

For more information, see the How to check the NordVPN app version page.