Common issues on Windows
Learn how to effectively tackle Meshnet-related problems on Windows.
Introduction
This page aims to provide troubleshooting guidance for some of the commonly encountered Meshnet problems on Windows.
Possible issues and their solutions
Each section below specifies a distinct problem that may occur when using Meshnet on Windows. Problem descriptions are accompanied by specific solutions or troubleshooting checklists, depending on the type of issue.
Meshnet won't turn on
For Meshnet to function, the NordVPN app must retrieve your device's Meshnet details and create a NordLynx network adapter. Once the adapter is active, you can interact with your peer devices and use additional features, such as file sharing. Nevertheless, if the adapter creation fails, Meshnet will remain disabled.
Duplicated Meshnet IP address
You may encounter instances where enabling Meshnet on multiple devices results in identical Nord names and Meshnet IP addresses. In such cases, the devices cannot interact with each other, rendering Meshnet features unusable between them.
The Windows NordVPN app relies on a Windows Globally Unique Identifier (GUID) registry entry to identify unique devices. This GUID should be unique for every Windows installation. However, if the operating system (OS) is cloned, the GUID keys will be the same for both systems, leading to duplicated Meshnet details.
Contact support
If you encounter a problem not described on this page or you cannot resolve a problem using the provided guidelines, feel free to contact the NordVPN support staff at support.nordvpn.com.
It would be highly beneficial if you could provide the following information when reaching out:
Tip
You can find your current NordVPN app version on the Settings tab.
For more information, see the How to check the NordVPN app version page.
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